Returns and refund policy

Check the received products promptly and keep the packaging and delivery record where possible. Eligible delivered shipments can be disputed from your account for wrong, damaged, missing, or misdescribed items. Describe the issue and attach clear evidence images.

The dispute window is shown on the dispute page. The seller may respond and support reviews the available evidence. Contact support for guest orders, concerns outside that window, or an issue that does not fit the form.

Do not send a return until support confirms the return instructions. Approval, return handling, and refund timing are recorded in the dispute. The current online resolution supports a full refund of the affected shop shipment. Any other adjustment must be arranged with support.

A refund is marked paid after the actual payment is recorded. Related seller and affiliate amounts are adjusted accordingly. Your applicable statutory rights remain unaffected.